Good practice:Take Care Project

A transnational initiative (Bulgaria, Cyprus, Germany, Lithuania, The Netherlands, Portugal, Romania, Spain) available at a number of languages (Arabic (partly), Bulgarian, Chinese (partly), Croatian (partly), Dutch, English, French (partly), German, Greek, Lithuanian, Polish (partly), Portuguese, Romanian, Russian (partly), Spanish, Turkish (partly), Ukrainian (partly). Take Care Project developed during the period of 2012-14 and aims at enhancing literacy and health capabilities among immigrants and refugees. 

The Take Care Project, contributed to by the EAEA, aims to help migrants improve their language skills and knowledge about healthcare matters in the country they have moved to in order to feel more empowered and more integrated into the country. Addressing these issues, researchers on a project created a Healthcare Language Guide for migrants (HLGM), facilitating communication between migrants and healthcare providers. The HLGM includes a Phrase Book, a Word Fan, a Medical Route and a Basic Language Emergency Kit with an Interactive Language Learning Book (iBook) that is accessible via the iBooks Store.

The creation of these materials can be done in each country by gathering information about the health system in that country. When that information has been collected, the methodology is suitable for any country.

The Take Care Healthcare Language Guide provides innovative methods for language learning based on the needs and experiences of the target group. Language knowledge on medical matters (health literacy) is presented in diverse forms: a paper-based illustrated phrasebook, a medical glossary to be used as a learning tool in 17 languages, an interactive language learning book and a website offering a self-study tool. Available products are as well designed according to the latest technological developments.

As mentioned, some of the language tools of the Take Care products are translated into other languages (that are most frequently spoken by migrants) and uploaded onto the website, therefore could be easily transferred to other European countries. This enables migrants and other target groups as foreign students, business people and their family members, the general public etc. from other European countries to take advantage of them.